Miller Plumbing & Heating — Establishment and home goods store at 147 Park Road, West Hartford, Connecticut.

OK, so the first technician comes out and sees the leak and breaks the bad news. 80 year old pipe has to come out. Big, ugly (expensive) job. Needs two guys. A week later his associate arrives, takes a look and suggests a repair that is so much more simple - and LESS Expensive. Here's the thing. I would have immediately done the big fix - with a great deal of pain associated with it. I think it is fantastic when a vendor actually takes a good hard second look and finds a better solution for the customer. Jim...my thanks. Miller - once again, you've done it right. Which is why I will call you again. (Hopefully, in the distance future!)

The person answering machine could use a few tips on proper customer service. Based on her attitude, we will find someone else in the future.