Becker's Diamonds & Fine Jewelry — Establishment and jewelry store at 65 LaSalle Rd, West Hartford, Connecticut.

Sales associates are really nice, however i had the worst costumer service experience and its extremely dissapointing considering the amount of money i spend there to purchase a tenis bracelet. Just yesterday Tuesday 13, 2018 at 3:30 pm , i had the appointment to drop of my bracelet to get resized. The women that works in the back is extrimely rude and unpleasent to be around. She took my bracelet with an attitude and told me to come back in 1 hour to pick it up. So then i received a call saying my bracelet was ready to be picked up and i went there. I knew something was wrong IMMEDIATELY when the 2 men and she was looking around the tables as if they lost something. Im standing there like a moron waiting to be even told something and thats when i realized. THEY LOST my TENNIS bracelet. No curtesy to let me know whats going on nothing at all. As im standing there patiently waiting, the bracelet finaly turns up. Then i asked one of the guys to check if thats even the bracelet that i dropped of . He confirmed that it was. THEN i asked for the diamonds that they removed. THAT WAS ALSO LOST. !!!! I mean if this is not ridiculous i dont know what is. As im patiently waiting yet again. THE RUDE women in brown hair. Thats always there. Gives me an attitude and tells me to come back the NEXT day when they FIND it. BECKERS are you kidding me? Is this the kind of costumer service you provide? I told her NO and i was going to patiently wait for them to find it. And i wasnt leaving without them. I only left my bracelet for 1 hour and they managed to lose it. Seriously!!!!!!!’ Then THE RUDE women gives me an attitude once again, WALKS off and goes to the counter and starts to talk to another associate as if she has nothing to do. WHAT a joke. SHE should be FIRED. If that was my store she would be out the door. Thankfully, there was the young man in the back that found them and double checked everything. He was the only one who actually made an effort. Its extrimely rude to be treated this way by BACKERS associates . Considering my husband spend over 5,000 dollars on the bracelet. The resizing was not done to my liking. I wanted to remove more diamonds but considering what just occured i didnt want my bracelet to be lost again. So ridiculous. This review doesnt even deserve a 1 star!!!!! Overall, i have NOT received an appology, i was being talk down by the rude women and i walked off unhappy. And i expect more from them considering they are suppose to be better. But i guess NOT. I will NEVER purchase anything from BACKERS as long as i live.

Becker's has been my go - to jeweler for years now and I have always come away 100% delighted. The staff are helpful, professional, informed but never pushy. I recently had an experience that has confirmed Becker's as the absolute best local jeweler! I bought an expensive pair of mystic topaz earrings in the Caribbean. The back had a great clasp, jointed, that secured the heavy stone. However, my first wearing revealed one clasp as painfully tight. Gem Jewellers is near my house and I had an errand nearby so popped in with them. The jeweler gave them a cursory look then told me there was nothing to be done, they weren't adjustable. He said they were bad earrings for me as they didn't "fit". I said earrings fit everyone, but he said, Not these. He then offered to show me more suitable choices I could buy. I demurred and left. Then I went where I should have gone in the first place, Becker's. The man there said it was a simple adjustment which he quickly accomplished, no charge. I told him about my previous experience at Gem. He frowned and shook his head, then simply said he was glad I came to Becker's. He didn't bad mouth the competition, he was the consummate professional every step of the way. I asked his name, which I now regret not writing down, but think might be David. He has white hair, a pleasant countenance and is my earring hero! This story doesn't even address their amazing estate jewellery selection, which is highlighted at two yearly sales. I go with my sisters, maybe I'll see you there!